Are you a manufacturer or a trading company?
We are a source manufacturer, not a trading company. We independently manage every step of the process, from raw material procurement to finished product delivery, ensuring product quality and delivery time.
What is your company’s main business?
Our company is mainly engaged in the manufacture of mining equipment, including beneficiation equipment, stone crushers, mobile crushing and screening stations, etc.
Does your company accept customization?
Yes. We can tailor equipment configuration solutions based on your specific needs and working conditions, offering you the most suitable equipment.
What after-sales services does your company provide?
Our company has a comprehensive after-sales service system. We can arrange personnel to provide equipment guidance, installation and commissioning, technical guidance, on-site maintenance, and other services.
What certifications does your company and its products have?
Our company has passed ISO9001:2000, ISO9001:2008 quality management system certifications, SGS management system certification, BV management system certification, and possesses more than 30 product patents. Our products have also passed the EU CE quality certification.
How long has your company been in the mining equipment industry?
Shanghai Dingbo Heavy Industry Machinery Co., Ltd. has years of experience in the research, development, and manufacturing of mining equipment. We have a strong R&D team and a proven track record of delivering high-quality products.
What types of mining equipment do you offer?
We offer a wide range of mining equipment, including crushers (jaw crushers, impact crushers, cone crushers, etc.), grinding mills, screening equipment, washing equipment, feeding equipment, and complete crushing and screening plants.
How do you ensure the quality of your products?
We have strict quality control measures in place throughout the entire production process, from raw material inspection to final product testing. Our state-of-the-art manufacturing facility is equipped with advanced machinery and quality inspection equipment.
What is the lead time for your products?
The lead time varies depending on the specific product and order quantity. We strive to deliver products as quickly as possible without compromising quality. We will provide you with an estimated lead time when you place your order.
Do you export your products to other countries?
Yes, we export our products to over 130 countries and regions worldwide. We have a dedicated international sales team to assist clients from different regions.
How do you ensure the quality of your products?
We have a strict quality control system in place. All our products undergo rigorous testing throughout the manufacturing process, from raw material inspection to final product testing. We are also certified with ISO9001:2008, SGS, BV, and our products have obtained CE certification and National Mine Product Safety Mark Certificate, ensuring they meet international quality standards.
Can you customize your products according to my specific requirements?
Yes, we offer customized solutions to meet your specific needs. Our engineering team can work with you to design and manufacture equipment that perfectly fits your application and production requirements.
What kind of after-sales service do you provide?
We provide comprehensive after-sales service, including installation guidance, operation training, maintenance and repair support, and spare parts supply. Our dedicated after-sales team is available 24/7 to assist you with any issues you may encounter.
What is the warranty period for your products?
We offer a standard warranty period for all our products. The specific duration varies depending on the product type. We also provide extended warranty options for your peace of mind. Details will be specified in the sales contract.
Do you provide on-site installation and training services?
Yes, we can provide on-site installation guidance and operation training for your operators. Our experienced engineers will ensure the equipment is properly installed and your team is well-trained to operate and maintain it efficiently.
